Ace Copying Equipment Ltd Privacy Policy
Our Contact Details
Name: Ace Copying Equipment Ltd
Address: Unit 9 Union Close, Kettlebrook Road, Tamworth, Staffs, B77 1BB
Phone Number: 01827 52958
E-mail: info@ace-copying.com
The Type of Personal Information We Collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Email Address
- Website Interactivity Data
How We Get The Personal Information and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You have sent us a query through our contact form on our website or via email and have provided the personal information yourself
- You have contacted us through social media and shared personal information with us
- You have contacted us in person or on the phone and shared personal information with us
- We are providing a service and you have given us your information in order to complete what you have requested
We also receive personal information indirectly, from the following sources in the following scenarios:
- Google Analytics – We only receive data from Google Analytics when you have accepted all cookies for our website. Google Analytics share your data with us, which we only use for metric gathering and marketing
- Third Party Companies – We may also receive personal information from dedicated third-party companies which share your information with us to complete a service
We use the information that you have given us in order to book in jobs, provide services or process purchases. Within our copyshop we use this information to complete the jobs you have requested and process payments.
We may share this information with out third party companies so they have the necessary information to provide the service needed.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@ace-copying.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.
How We Store Your Personal Information
Your information is securely stored on our systems, with access only being granted to a set list of people.
All information stored has security measures in place, such as limited access, and password protection.
We keep your personal information for 10 years after purchase. This ensures we are able to provide after-sales help and support based on the services you have accessed. We will then dispose of your information using appropriate security measures.
Information collected through Google Analytics is stored on their servers, which can only be accessed by a set list of people.
We keep Google Analytics data for 26 months (inline with their policies). Google Analytics will safely and securely delete this information.
Your information is securely stored.
- Most data is stored on a computer, password access, own server with specific permissions and access
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@ace-copying.com, Unit 9 Union Close, Kettlebrook Road, Tamworth, Staffs, B77 1BB, 01827 52958 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@ace-copying.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk